Help & Support Center
Find answers to common questions or contact our dedicated support team for complex inquiries.
Frequently Asked Questions
How long does processing take?
Most standard ETA applications are processed within 72 hours. However, some may take up to 7 business days if further background verification is required.
What documents are required?
You only need a valid passport (minimum 6 months validity), a digital passport photo, and a valid credit/debit card for the fee.
Can I get a refund if denied?
No. The government processing fee is non-refundable regardless of the application outcome, as it covers the administrative costs of the review process.
How long is the ETA valid for?
The Somali ETA is typically valid for 90 days from the date of issue and allows for a single entry of up to 30 days.
Need further help?
Our support desk operates 24/7 to assist with technical issues and urgent travel situations.
Email Support
support@din.gov.so
International Hotline
+252 1 234 5678
Official Channels
- @ImmigrationSOM
- Directorate of Immigration